# Sitniks

Connect Sitniks so the agent finds leads, creates orders and answers Sitniks chats

> Full REST + WebSocket API reference: https://api.happ.tools/reference

Sitniks is a Ukrainian CRM for online stores. Connected, the agent finds the customer by phone, creates orders, searches the catalog and answers messages from chats connected to Sitniks.

## Before you start [#before-you-start]

* **Sitniks API token** — from the Sitniks CRM settings ([how to get the token](https://crm.sitniks.com/open-api)).

## Connect [#connect]

1. **Integrations** > **Add Integration** > **Sitniks**.
2. Paste the **API Token** and click **Connect**.
3. The dialog shows a **webhook URL**: copy it.
4. In Sitniks open **Settings** > **Integrations** > **Open API** > **Webhooks** and create a webhook with the event **Message in chat**, that URL and a source — one per channel.

| Field     | Value                               |
| --------- | ----------------------------------- |
| API Token | The token from Sitniks CRM settings |

## After connecting [#after-connecting]

Skip the webhook for Instagram, Viber or WhatsApp channels already connected to Happ directly — otherwise customers get two replies. The card shows the webhook URL; its menu has **Sync** with the chat and message limits.

What the agent may do is set per agent: **Agents** > the agent > **Integrations** > the integration's settings.

* **Customer search** — find the customer by phone mid-conversation
* **Create new orders** — with the order status and sales channel you pick
* **Catalog** — search products while answering
* At least one must be on.

**API:** [api.happ.tools/reference](https://api.happ.tools/reference)

## Next [#next]

* [CRM](/docs/integrations/crm) — all CRM integrations
* [Tools](/docs/agents/tools) — what the agent calls mid-conversation