# UniTalk

Connect UniTalk so calls flow into Happ with transcription, AI scoring and analytics

> Full REST + WebSocket API reference: https://api.happ.tools/reference

UniTalk creates its API key straight from the admin panel — one green button, and the key is ready to paste into Happ.

## Before you start [#before-you-start]

* **Active UniTalk account** with provisioned numbers and admin rights on the account.
* **API key** from the UniTalk admin (below).
* **Happ account on a plan that includes voice analytics.**

## Get your API key [#get-your-api-key]

1. In the UniTalk admin open **API and automation** > **API**.
2. Click the green **Create an API key** button.
3. The key is created instantly — copy it.

<img alt="The UniTalk API page with the generated API key" src="__img0" />

## Connect [#connect]

1. In Happ open **Integrations** > **Add Integration** > **UniTalk**.
2. Paste the key and connect.

| Field   | Value                                   |
| ------- | --------------------------------------- |
| API Key | The key created on the UniTalk API page |

Add the client's phone number separately under **Phones** — see [Phone & SIP Setup](/docs/voice/setup).

## How you'll know it's connected [#how-youll-know-its-connected]

The integration card shows a green **Connected** pill, and calls start reaching Happ straight away — with transcription, AI scoring and Voice AI available on them.

## Disconnect and reconnect [#disconnect-and-reconnect]

**To disconnect:** open **Integrations** > **UniTalk*&#x2A;, click &#x2A;*…** next to the integration card and choose **Remove**.

After disconnecting:

* New UniTalk calls stop reaching Happ.
* All past calls, transcripts and AI scores stay in Happ.
* The API key stays valid in UniTalk — use **Remove** on the UniTalk API page to revoke it there.

**To reconnect:** open **Integrations** > **UniTalk** > **Connect**, paste the API key again, then attach the integration to the assistant.

Preserved after reconnecting: integration settings (call direction, who answers, scoring rubric), the assistant binding and its prompt, and all past transcripts, scores and dashboards.

## Next [#next]

* [Telephony Providers](/docs/voice/providers) — all supported providers
* [Phone & SIP Setup](/docs/voice/setup) — connect the number
* [Voice Assistant](/docs/voice) — overview and settings