Integrations

Everything a client connects to Happ — AI providers, CRM, webhooks, notifications, telephony — lives in one Integrations catalog. Connect it, assign an assistant, done.

Connect

1. Integrations in the sidebar → Add Integration.
2. Pick the integration type.
3. Enter credentials in the modal (API keys, tokens, URLs).
4. Assign an assistant (channel-type integrations only) → Connect.

Click an active integration to Edit; delete one to disconnect it and stop all data flow (channel integrations also clean up their chats). List them via GET /api/company-integrations with header X-Access-Token.

Three-tier integration model

1. Integration — master type definition (e.g. "Telegram", "Binotel").
2. Company Integration — your client's connection with its credentials.
3. Assistant Integration — which assistant handles that connection.

So you can connect multiple accounts of one type and assign a different assistant to each.

AI providers

One API key per provider, added through Add Integration (bring your own key). Without a key the assistant runs on the platform's own models.

The exact catalogue with prices lives in the model picker inside an assistant — it changes faster than this page.

CRM systems

Look buyers up by phone mid-conversation, create orders and leads, search the product catalogue: KeyCRM, NetHunt, Odoo, SalesDrive, Sitniks, Uspacy, RO App, KeepinCRM, Creatio, Zoho CRM, OneBox, Ministerstvo Remontu. Bitrix24 works differently — it mirrors Telegram, Instagram and WhatsApp chats into Bitrix24 Open Lines.

See CRM for per-system credential fields.

Webhooks

Receive real-time chat and call events on your own endpoint.

See Webhooks.

Notifications

Alert the team when a conversation needs a human, or ship the data out: Telegram Push, Slack, Google Sheets, mobile app push (finished conversation analyses) and email (weekly and monthly analytics reports).

See Notifications.

Other

• Social comments — Instagram Comments, Facebook Comments, Rozetka Comments: the assistant replies under posts, reels and product cards.
• Marketplaces — Prom.ua, Rozetka, OLX: buyer chats land in the same inbox.
• Telephony — Binotel, Ringostat, Phonet, Unitalk, Stream Telecom, plus Custom Calls for any other provider. See Telephony Providers.
• Outbound Viber — DirectHub sends the first message to a phone number.
• Vector DB — Qdrant powers the knowledge base (OpenAI text-embedding-3-large embeddings + Qdrant retrieval).

Keep API keys private, use separate keys for Happ, and rotate them periodically.

API: api.happ.tools/reference

Next

• Channels — connect messengers
• CRM — sync your sales pipeline
• Webhooks — build custom integrations