Notifications
Alert a client's team in Telegram or log events to Google Sheets when AI hands off
Alert the team the moment a conversation needs a human — push to Telegram or log events to Google Spreadsheets. Both connect from the Integrations catalog; there's no separate notifications settings page.
Telegram push
Recommended for handoff alerts (see AI Control & Human Handoff).
- Integrations → Connect on Telegram push notifications.
- The modal shows a 6-digit one-time code — copy it.
- Click Open bot — opens the Happ Telegram bot with the code prefilled.
- Send
/start. The bot verifies the code, the integration activates, and the modal closes itself.
No bot token or channel ID — the bot is operated by Happ, and the code links it to your company. The code is single-use; if the modal closes early, reopen the flow for a fresh one.
When the AI calls the turnOffAiMode tool (Built-in Tools), AI mode is disabled and the team is instantly alerted in Telegram; a manager picks up in the dashboard or mobile app.
Google Spreadsheets
Log events to a sheet for tracking, lead capture, call records, and custom reporting.
- Integrations → Connect on Google Spreadsheets.
- Enter your Google account email in the modal and confirm.
- Authorize access to that account when prompted.
Email only — no toggles or thresholds.
Next
- AI control — when AI hands off
- Webhooks — custom event delivery
- Integrations — the full catalog
Help me solve it
Happ answers right away and hands over to a manager when needed.