Comments
Answer Instagram, Facebook and Rozetka comments from one inbox — by hand or with the agent
Comments collects comments under your Instagram posts and reels, Facebook page posts, and Rozetka product reviews and questions. The agent can answer them on its own; you can step in on any thread.
Open it with the Chats / Comments switch at the top of the Chats sidebar.
Connect a source
Until a source is connected, the page offers three cards — Instagram, Facebook, Rozetka — with Connect. Each is an integration in the Comments category of Integrations.
Posts
The page shows your posts as cards: preview, platform, caption, date, how many comments and how many the AI answered, and a N waiting badge. On each card a switch turns AI replies on or off for that post. The sidebar filters by platform and has Needs reply — posts with comments still waiting.
Reply
Open a post to see its comments as a thread. AI replies are labelled Assistant, yours — Operator.
- Click Reply under a comment.
- Write a public reply on behalf of your page and Send.
A comment the AI couldn't answer gets Retry AI reply. Statuses: Needs reply, Processing, On Rozetka moderation, Answered by AI / Answered by operator, Failed, Skipped (with the reason — stop word, AI off for the post, operator took over, no balance and so on).
Auto-reply settings
Integrations > the connected comments card > Comment reply settings:
| Setting | Default | What it does |
|---|---|---|
| Auto-reply enabled | On | The agent answers new comments |
| Reply mode | Public | Public reply under the comment, Private reply to direct messages or both. Rozetka — public only |
| Reply delay, seconds | 0 | Wait before answering |
| Stop-words | — | Comments with these words are skipped (one per line or comma-separated) |
| Reply to top-level comments only | On | Skip replies inside threads |
Next
- Chats — direct messages
- Messengers — connect Instagram and Facebook
Help me solve it
Happ answers right away and hands over to a manager when needed.