Inbox: every chat in one window
Answer customers from all messengers in one place, take a conversation over from the agent and hand it back.
What you need
- At least one connected channel: Telegram bot, Instagram, WhatsApp or the website widget.
Open Chats
In the sidebar click Chats. On the left are channels and views: Unread, Assigned to me, Happ AI, Unassigned. The filter narrows the list by channel, agent or lead stage.
Take over the conversation
Open a chat and switch to Manual. The agent goes quiet and you answer yourself. The customer gets your message in the same messenger.
Use the helpers
Suggest reply drafts an answer from the conversation, Rewrite changes the tone, Quick replies insert ready templates.
Hand it back to the agent
Switch to AI mode. If you forget, the agent comes back on its own after the pause set in the agent settings.
Lead card
Above the conversation you see the lead stage and whose turn it is, so a manager knows whom to answer first.
Next
- Chats: everything the inbox can do.
- AI control: rules for when the agent answers and when it stays quiet.
Help me solve it
Happ answers right away and hands over to a manager when needed.
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