Subscription
Pick a plan per client by conversation volume, choose the billing period, and watch usage spend
Match each client's plan to the conversation volume they handle, pick a longer billing period for the discount, and top up the balance as usage grows.
The billing page lives under the account menu (top-right): active tariff chip in the header, period selector, all plans side-by-side, and payment history at the bottom.
Pick a plan and cycle
- Open Account menu → Billing.
- Pick the billing period — 3 months or longer gets a discount.
- Click the tariff card you want and confirm the amount.
The subscription covers the plan fee. Usage is charged on top, at the plan's per-unit rates.
| Plan | Price / month | Dialogues / mo | Concurrent calls | Voice min | Message | Analysis | Transcription min |
|---|---|---|---|---|---|---|---|
| Start | $49 | 3 000 | 3 | $0.045 | $0.012 | $0.050 | $0.005 |
| Business | $199 | 7 000 | 7 | $0.032 | $0.009 | $0.038 | $0.004 |
| Scale | $499 | 16 000 | 15 | $0.022 | $0.006 | $0.026 | $0.003 |
| Enterprise | from $1 000 | 28 000 | 15 | negotiated | negotiated | negotiated | negotiated |
| Period | Discount |
|---|---|
| 1–2 months | — |
| 3–5 months | −8% |
| 6–11 months | −12% |
| 12 months and longer | −22% |
Moving to a cheaper plan applies immediately and costs nothing. Moving up is a prorated charge for the rest of the period and applies once it is paid. Cancelling keeps access until the paid period ends, with no early-termination fee.
| Subscription status | Meaning |
|---|---|
pending | Payment is being processed |
active | Subscription is live |
payment_failed | The charge did not go through |
canceled | Terminated — access until the paid period ends |
Token usage
Beyond the subscription, every unit of usage is deducted from the company balance: the model's own cost plus the platform fee at the plan's rate — per message, per voice minute, per conversation analysis, per transcription minute.
Track it in Billing: current balance, top-ups and spend over time. The per-message breakdown (input/output tokens and the model used) is in the conversation view. Running low? Top up, switch to a cheaper model, or trim prompts and the knowledge base.
Payments
Every charge lands in the Payment history table: date, amount, status (pending, succeeded, rejected, partially_refunded, refunded) and an invoice to download for accounting.
Next
- Analytics & Metrics — monitor token usage and conversation volumes
- Assistants → AI Model Configuration — choose models by cost/quality
- Companies & Workspaces — billing is per company
Help me solve it
Happ answers right away and hands over to a manager when needed.