Settings
General
Workspace name and logo, transcription model, billing notifications, data requests, delete or leave
Settings > General holds the workspace-wide settings. Owners and admins can change them.
| Setting | What it does |
|---|---|
| Workspace Name | 2–100 characters |
| Workspace logo | PNG, JPG or WebP, cropped after upload |
| Company ID | Read-only — support and the API ask for it |
| Call transcription model | Default (Happ) or a model from the catalog, priced per minute. Saved on change |
| Billing notifications | Subscription ending or ended, low balance, agent switched off. Email to the owner is always on; Telegram and Slack work once that push integration is connected; Mobile app sends a push to owners and admins |
Data subject requests
For a customer who asks what you store about them, or asks to be forgotten (owners and admins):
- Enter the customer's identifier — phone or messenger handle.
- Find and export downloads a JSON file with their conversations, messages, analysed sessions and calls.
- Erase deletes it permanently: type the identifier back to confirm, and keep the receipt.
Group and channel chats are not included.
Delete or leave
- The owner sees Delete workspace — type the workspace name to confirm. Everything is deleted.
- Everyone else sees Exit workspace.
Next
- Team — members and access
- Subscription — plan and balance
Help me solve it
Happ answers right away and hands over to a manager when needed.