Connect a client's WhatsApp Business account so its AI assistant answers WhatsApp messages
Connecting WhatsApp lets your client's AI assistant answer customers on their WhatsApp number. The main route is WhatsApp Business through Meta; WhatsApp E-Chat is the alternative for numbers already served by E-Chat.
Connect WhatsApp Business
- Integrations > Add Integration > WhatsApp Business.
- Click Connect — Happ sends you to Facebook.
- Sign in to the Meta account that owns the WhatsApp Business account and grant Happ access.
- Meta returns you to Happ automatically; the integration appears under My integrations.
- Assign an AI assistant to it.
There are no fields to fill in: everything Happ needs comes from the Meta authorisation. You need admin rights on the client's Meta Business portfolio.
Connect WhatsApp E-Chat
- Integrations > Add Integration > WhatsApp E-Chat.
- Enter the Phone Number and the API Key from the E-Chat dashboard, then Connect.
- Copy the webhook URL Happ shows and paste it into the webhook field in your E-Chat settings. Without it, WhatsApp messages never reach Happ.
- Assign an AI assistant.
Next
- Channels — all messengers
- Assistants — configure who answers
- AI control — toggling AI per conversation
Help me solve it
Happ answers right away and hands over to a manager when needed.