Binotel
Connect Binotel so calls flow into Happ with transcription, AI scoring and analytics
Binotel is the one provider that doesn't hand out API credentials from its admin panel — you request them by email. Binotel support sends you a Key and Secret, you connect them in Happ, and then send Binotel the webhook URL Happ shows on the integration card. Usually within a day.
Before you start
- Active Binotel account with provisioned numbers and admin rights — Binotel only acts on requests from account owners.
- Access to your work mailbox — the same address you normally use with Binotel. They send credentials only to the account owner.
- Happ account on a plan that includes voice analytics. One account covers any number of phone lines.
Get your credentials
Email [email protected] and ask for an API Key and API Secret for your account.
Connect
| Field | Value |
|---|---|
| API Key | The key Binotel support sends you |
| API Secret | The secret Binotel support sends you |
- Integrations > Add Integration > Binotel.
- Paste the API Key, then the API Secret, and click Connect.
- Open the connected Binotel card and copy its webhook URL.
- Send that URL to [email protected] and ask them to point the call webhook at it.
Add the client's phone number separately under Phones — see Phone & SIP Setup.
How you'll know it's connected
The integration card shows a green Connected pill, and calls start reaching Happ straight away — with transcription, AI scoring and Voice AI available on them.
Disconnect and reconnect
To disconnect: open Integrations > Binotel, click … next to the integration card and choose Remove. Optionally email [email protected] asking them to deactivate the webhook on their side.
After disconnecting:
- New Binotel calls stop reaching Happ.
- All past calls, transcripts and AI scores stay in Happ.
- The webhook on the Binotel side may still be active — request deactivation by email if you want it off.
- The API Key and Secret stay valid in Binotel. Ask support to revoke them if needed.
To reconnect: open Integrations > Binotel > Connect, paste the saved Key and Secret (or request new ones from support), then attach the integration to the assistant again.
Preserved after reconnecting: integration settings (call direction, who answers, scoring rubric), the assistant binding and its prompt, and all past transcripts, scores and dashboards. If the webhook was deactivated, ask Binotel to turn it back on.
Next
- Telephony Providers — all supported providers
- Phone & SIP Setup — connect the number
- Voice Assistant — overview and settings
Help me solve it
Happ answers right away and hands over to a manager when needed.