UniTalk
Connect UniTalk so calls flow into Happ with transcription, AI scoring and analytics
UniTalk creates its API key straight from the admin panel — one green button, and the key is ready to paste into Happ.
Before you start
- Active UniTalk account with provisioned numbers and admin rights on the account.
- API key from the UniTalk admin (below).
- Happ account on a plan that includes voice analytics.
Get your API key
- In the UniTalk admin open API and automation > API.
- Click the green Create an API key button.
- The key is created instantly — copy it.
Connect
- In Happ open Integrations > Add Integration > UniTalk.
- Paste the key and connect.
| Field | Value |
|---|---|
| API Key | The key created on the UniTalk API page |
Add the client's phone number separately under Phones — see Phone & SIP Setup.
How you'll know it's connected
The integration card shows a green Connected pill, and calls start reaching Happ straight away — with transcription, AI scoring and Voice AI available on them.
Disconnect and reconnect
To disconnect: open Integrations > UniTalk, click … next to the integration card and choose Remove.
After disconnecting:
- New UniTalk calls stop reaching Happ.
- All past calls, transcripts and AI scores stay in Happ.
- The API key stays valid in UniTalk — use Remove on the UniTalk API page to revoke it there.
To reconnect: open Integrations > UniTalk > Connect, paste the API key again, then attach the integration to the assistant.
Preserved after reconnecting: integration settings (call direction, who answers, scoring rubric), the assistant binding and its prompt, and all past transcripts, scores and dashboards.
Next
- Telephony Providers — all supported providers
- Phone & SIP Setup — connect the number
- Voice Assistant — overview and settings
Help me solve it
Happ answers right away and hands over to a manager when needed.