Connect a client's Instagram business account so its AI assistant handles DMs
Connecting Instagram lets your client's AI assistant answer Direct Messages on their business account — Happ authorizes through the Meta OAuth 2.0 flow.
Connect
- Ensure the client has an Instagram Business/Creator account linked to a Facebook Page (required by Meta).
- Integrations > Add Integration > Instagram.
- Authorize on Meta via OAuth 2.0 and grant read/send-message permissions.
- Select the Instagram account.
- Assign an AI assistant and activate.
Meta access tokens refresh automatically — no manual re-auth. Images arrive as [User sent a photo] in AI context; voice is supported. Instagram has no group conversations and limited sticker/story support.
Next
- Channels — all messengers
- Assistants — configure who answers
- AI control — toggling AI per conversation