Phonet
Connect Phonet so calls flow into Happ with transcription, AI scoring and analytics
Phonet exposes its API credentials through the admin panel, in the section meant for connecting a CRM. Three clicks and you have the API server and API key to paste into Happ.
Before you start
- Active Phonet account with provisioned numbers and admin rights on the account.
- API server and API key from the Phonet admin (below).
- Happ account on a plan that includes voice analytics.
Get your API key
- In the Phonet admin open Налаштування (Settings) > Інтеграції (Integrations).
- Scroll down to CRM системи and click Налаштувати on Друга CRM система.
- The API сервер and API ключ appear in a green box on the right — copy both.
Connect
- In Happ open Integrations > Add Integration > Phonet.
- Enter both values and connect.
| Field | Value |
|---|---|
| Domain | The API server, e.g. mycompany.pbx.vega.ua |
| API Key | The API key from the green box |
Add the client's phone number separately under Phones — see Phone & SIP Setup.
How you'll know it's connected
The integration card shows a green Connected pill, and calls start reaching Happ straight away — with transcription, AI scoring and Voice AI available on them.
Disconnect and reconnect
To disconnect: open Integrations > Phonet, click … next to the integration card and choose Remove.
After disconnecting:
- New Phonet calls stop reaching Happ.
- All past calls, transcripts and AI scores stay in Happ.
- The API key stays valid in Phonet — the CRM-integration section in their admin is where you revoke or regenerate it.
To reconnect: open Integrations > Phonet > Connect, paste the domain and API key again, then attach the integration to the assistant.
Preserved after reconnecting: integration settings (call direction, who answers, scoring rubric), the assistant binding and its prompt, and all past transcripts, scores and dashboards.
Next
- Telephony Providers — all supported providers
- Phone & SIP Setup — connect the number
- Voice Assistant — overview and settings