Your client wants their customers handled automatically — across messengers and over the phone. Here's the end-to-end path.

The path

1. Create the client's company (workspace, language) → Companies
2. Build an assistant — pick model, write the prompt and first message → Assistants
3. Give it knowledge — menu, policies, FAQ, files, URLs → Knowledge
4. Add tools and webhooks for real actions — bookings, lookups, CRM → Tools
5. Connect chat channels — Telegram, Instagram, WhatsApp, Facebook, Viber → Channels
6. Add voice — telephony provider plus phone numbers → Voice
7. Go live and monitor — watch the Chats inbox, read Analytics, toggle AI control for handoff

Chat vs voice

One assistant serves both surfaces — same model, prompt, knowledge, and tools. Channels are messengers (text + voice messages); Voice is a telephony provider with assigned phone numbers for live calls.

API: api.happ.tools/reference

Next

• Integrations — the three-tier model behind every connection
• Account — team members, roles, settings