Binotel

Binotel is the one provider that doesn't hand out API credentials from its admin panel — you request them by email. You give Binotel support a webhook URL generated by Happ, they point their webhook at it and send back a Key and Secret. Usually within a day.

Before you start

• Active Binotel account with provisioned numbers and admin rights — Binotel only acts on requests from account owners.
• Access to your work mailbox — the same address you normally use with Binotel. They send credentials only to the account owner.
• Webhook URL from Happ — create the Binotel integration first, and Happ generates it for you (step 1 below).
• Happ account on a plan that includes voice analytics. One account covers any number of phone lines.

Get your credentials

1. In Happ open Integrations > Add Integration > Binotel. Happ generates a unique webhook URL for your account and shows empty fields for Key and Secret. Copy the webhook URL.
2. Email [email protected]: ask them to point the call webhook at that URL and to send you the API Key and API Secret.
3. When the credentials arrive, come back and paste them into the same dialog.

Steps 1 and 3 are the same screen — you open it, copy the URL, and return to it once Binotel replies. The integration goes live the moment the keys are saved.

Connect

Add the client's phone number separately under Phones — see Phone & SIP Setup.

How you'll know it's connected

The integration card shows a green Connected pill, and calls start reaching Happ straight away — with transcription, AI scoring and Voice AI available on them.

Disconnect and reconnect

To disconnect: open Integrations > Binotel, click … next to the integration card and choose Remove. Optionally email [email protected] asking them to deactivate the webhook on their side.

After disconnecting:

• New Binotel calls stop reaching Happ.
• All past calls, transcripts and AI scores stay in Happ.
• The webhook on the Binotel side may still be active — request deactivation by email if you want it off.
• The API Key and Secret stay valid in Binotel. Ask support to revoke them if needed.

To reconnect: open Integrations > Binotel > Connect, paste the saved Key and Secret (or request new ones from support), then attach the integration to the assistant again.

Preserved after reconnecting: integration settings (call direction, who answers, scoring rubric), the assistant binding and its prompt, and all past transcripts, scores and dashboards. If the webhook was deactivated, ask Binotel to turn it back on.

Next

• Telephony Providers — all supported providers
• Phone & SIP Setup — connect the number
• Voice Assistant — overview and settings