WooCommerce

Connect your WooCommerce store so the assistant checks order status by phone, places orders with a payment link and answers from your catalog

WooCommerce connects with a key that your store issues to HAPP after you approve it on your own site. Once it's linked, the assistant finds a buyer's recent orders by phone number, places new orders with a payment link, and answers product questions from your catalog — including "do you have this?" with a photo.

What the assistant can do

Order status by phone — finds the buyer's orders by the phone used at checkout and tells them the order number, status, items, total and the tracking number when your store records one.
Place an order — creates an order in WooCommerce with status Pending payment, the chosen products and options (size, colour), the buyer's name, phone and delivery address, and sends the buyer the payment link of that order.
Catalog answers — knows your published products with prices, variations and stock status, and finds a product from a photo the buyer sends.

Before you start

WooCommerce store on WordPress, served over HTTPS.
WordPress administrator account — you approve the access while logged in.
HAPP workspace with at least one assistant configured to talk to customers.
WooCommerce enabled for your workspace — the integration is switched on per company. Ask HAPP support to enable it.

No plugin needs to be installed.

Connect

Log in to your WordPress admin in the same browser.
In HAPP open Integrations and find WooCommerce under Add a CRM.
Click Connect and enter your store address — your-store.com or the link from wp-admin both work.
Your store opens the screen "HAPP would like to connect to your store" with Read/Write access. Click Approve.
You land back on Integrations with WooCommerce under My integrations.

The key HAPP receives can read products, customers and orders and create orders. You can see and revoke it in WooCommerce > Settings > Advanced > REST API.

Settings

Open the card's gear icon on the assistant's Integrations tab and switch on what the assistant may do.

Search — order status by the buyer's phone.
Create — orders awaiting payment with a payment link.
Catalog — product search by text and by photo. The first sync takes a few minutes; after that the catalog refreshes every 6 hours. Only published products are synced, up to 5,000.

Limits

Orders are created as Pending payment; WooCommerce moves them on when the buyer pays.
The phone search accepts the usual formats (050 111 22 33, +380501112233, 0501112233). If nothing matches, the assistant checks your last 100 orders.
A tracking number shows only if your store keeps it with a plugin — WooCommerce Shipment Tracking or a carrier plugin that stores the waybill (TTN).

Troubleshooting

Problem	Cause	Fix
"Enter the store address as https://…"	The address is not HTTPS or not a public site	Use the `https://` address of your store.
"The store address redirects to …"	You entered an address that forwards elsewhere (for example without `www`)	Connect with the address from the message.
"Access was not granted on the store"	Deny was clicked on the approval screen	Click Connect again and choose Approve.
"The store did not send the key to Happ"	Your site could not reach HAPP (firewall or security plugin)	Allow outgoing requests to `api.happ.tools` and try again.
"The store refused access — reconnect WooCommerce" (401)	The key was revoked or deleted in WooCommerce	Open Integrations > WooCommerce and click Connect again.
A product is missing from the catalog	The product is a draft, private or out of the 5,000 limit	Publish it; it appears after the next sync.

Disconnect

Disconnect the card in HAPP, or revoke the HAPP key in WooCommerce > Settings > Advanced > REST API. Orders already in your store stay untouched.

CRM — all CRM integrations
Tools — what the assistant calls during conversations
Integrations — the full catalog

Help me solve it

Happ answers right away and hands over to a manager when needed.

Message a manager in Telegram