Sitniks
Connect Sitniks so the agent finds leads, creates orders and answers Sitniks chats
Sitniks is a Ukrainian CRM for online stores. Connected, the agent finds the customer by phone, creates orders, searches the catalog and answers messages from chats connected to Sitniks.
Before you start
- Sitniks API token — from the Sitniks CRM settings (how to get the token).
Connect
- Integrations > Add Integration > Sitniks.
- Paste the API Token and click Connect.
- The dialog shows a webhook URL: copy it.
- In Sitniks open Settings > Integrations > Open API > Webhooks and create a webhook with the event Message in chat, that URL and a source — one per channel.
| Field | Value |
|---|---|
| API Token | The token from Sitniks CRM settings |
After connecting
Skip the webhook for Instagram, Viber or WhatsApp channels already connected to Happ directly — otherwise customers get two replies. The card shows the webhook URL; its menu has Sync with the chat and message limits.
What the agent may do is set per agent: Agents > the agent > Integrations > the integration's settings.
- Customer search — find the customer by phone mid-conversation
- Create new orders — with the order status and sales channel you pick
- Catalog — search products while answering
- At least one must be on.
Next
Help me solve it
Happ answers right away and hands over to a manager when needed.